Return Policy

We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic experience while giving you total peace of mind. Most items sold by Geeemall are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.

3 Days Dead on Arrival (DOA) Guarantee

 Money Back Guarantee

If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 3 days of the order being received. After returning the product to us, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Geeemall.

For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 14 days of receiving it. Return shipping reimbursement is not available for this.

Special Notes:

1- Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: support@geeemall.com.

2- After Geeemall has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example if the return shipping fee is 30 USD, Geeemall will refund the same amount of 30 USD to the customer. If our technical team determine the item is not DOA , Geeemall will not compensate the return shipping fee.

3- Product returns must be via one of Geeemall's approved shipping methods; our Support Center can provide you with further details.

 

Three Months Repair Warranty

Unless otherwise noted on the products page, the default product warranty period is three months starting from the date of receiving, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item to Geeemall , while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair.

 

Warranty Exemptions and Notes

1- Natural product degradation through breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.

2- If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components.

 

The customer voids the warranty if they:

- Flash the firmware of a device or root a device

- Open the body in an attempt to fix the device

- Modify, remove, customize, or swap parts of the product

- Use the device in a way that it is not originally intended for

- Continue to use the item once a fault occurs and causes more damage

3- All returns must first be authorized by Geeemall's Support Team prior to return. Please kindly refer to the following steps in " How to a request warranty" below. For incomplete warranty requests, Geeemall reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again Geeemall reserves the right to refuse any compensation.

4- All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, Geeemall will offer an alternative solution.

 

Special Notes:

1- The shipping fee for returning the product back to us will be paid by the customer and is non-refundable except for in 3 day DOA situations.

2- During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.

3- Geeemall will by default resend the item to the customer via Registered parcel Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.

 

How to request warranty (return, repair and refund)

Only faulty items can be returned under warranty.

If your item has an issue, please first submit a ticket to our Support Center

Please carefully follow our warranty process to minimize any delays:

1- Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and item name.

2- Tell us what steps you have already taken to resolve the issue.

3- Provide the item code indicated on the outer packaging.

4- Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

 

Missing item(s), wrong item(s) or incorrect package sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

1- Contact our Support Center with your order number and the item name.

2- Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

- If there is a item missing, we will resend the missing item/accessory for free within the warranty period.

- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Geeemall will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.

 

Notes about refunds

Geeemall refunds are made directly to your original payment source.

1- For PayPal refunds, please allow up to 48 hours for the transaction to appear on your PayPal account. You can view the status of your refund from your Account History. The processing time will depend entirely on PayPal. If you do not have a PayPal account, please allow up to 7-14 business days.

2- For credit card refunds, it may take up 7 to 14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

 

Lifetime Technical Support

Reliable, helpful and flexible, Geeemall offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.